Out of Hours and NHS 111

Medical Care When the Surgery is Closed

Please review our opening hours and evening and weekend availability to see if you can book an appointment with us – it is usually best to contact us, your usual doctors, who hold your records and know you best.

If someone is seriously injured or ill and their life may be at risk, it is always best to ring 999.

If you have an urgent non-emergency problem that cannot wait until we are next available, ring 111; the non-emergency helpline.

There is always a doctor “on-call” outside surgery times in case of emergency.  If there are no staff in attendance, a recorded message will let you know how to phone for the doctor. For the Out–of-hours service please call 111

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Alternatives to A&E

For alternatives to A&E, please see the following information.

West London Extended Hours Hubs

Extended Hour Hubs offer pre-booked appointments for our registered patients at evenings and weekends. For more information on services, opening times and how to make appointments. There are 2 hubs in West London.

Find out more.